The Top 20 Easiest To Use Enterprise Feedback Management Software

See the top Enterprise Feedback Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.6

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

ReputationStacker

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.6

10.0

Customer Segment Breakdown

Small Business

50%

Mid Market

36%

Enterprise

14%

Simplesat

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.4

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.6

9.6

Customer Segment Breakdown

Small Business

57%

Mid Market

39%

Enterprise

Great Recruiters

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.6

9.9

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Ybug

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.6

9.8

Customer Segment Breakdown

Small Business

82%

Mid Market

14%

Enterprise

Chisel

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.7

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.6

10.0

Customer Segment Breakdown

Small Business

45%

Mid Market

46%

Enterprise

GatherUp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.8

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.6

9.7

Customer Segment Breakdown

Small Business

73%

Mid Market

18%

Enterprise

SmileBack

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.9

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.6

9.9

Customer Segment Breakdown

Small Business

77%

Mid Market

23%

HubSpot Service Hub

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.7

Ease of Use

Average: 9.5

8.6

Meets Requirements

Average: 9.6

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#10

BugHerd

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.9

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.6

9.4

Customer Segment Breakdown

Small Business

74%

Mid Market

23%

Enterprise

#11

Agentforce Service (formerly Salesforce Service Cloud)

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.4

Ease of Use

Average: 9.5

8.5

Meets Requirements

Average: 9.6

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

#12

ProsperStack

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.5

8.8

Meets Requirements

Average: 9.6

9.9

Customer Segment Breakdown

Small Business

50%

Mid Market

42%

Enterprise

#13

Kapture CX

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.6

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.6

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

56%

Enterprise

15%

#14

LiveAgent

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.6

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.6

9.8

Customer Segment Breakdown

Small Business

67%

Mid Market

24%

Enterprise

10%

#15

LaunchNotes

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.7

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.6

9.8

Customer Segment Breakdown

Small Business

59%

Mid Market

38%

Enterprise

#16

Delighted

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.3

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.6

9.5

Customer Segment Breakdown

Small Business

40%

Mid Market

58%

Enterprise

#17

Crewhu

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.6

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.6

9.2

Customer Segment Breakdown

Small Business

83%

Mid Market

15%

Enterprise

#18

Nicereply

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.0

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.6

9.0

Customer Segment Breakdown

Small Business

33%

Mid Market

60%

Enterprise

#19

Aha!

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.4

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.6

9.3

Customer Segment Breakdown

Small Business

20%

Mid Market

48%

Enterprise

32%

#20

Outgrow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.8

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.6

9.8

Customer Segment Breakdown

Small Business

80%

Mid Market

17%

Enterprise